Company News

Pre-Check-In — Collect What You Actually Need Before Arrival

Hosts rarely need “more guest information” in the abstract. They need one specific thing: a licence plate because the HOA issues parking permits by plate, a photo ID because the building or the local ordinance requires one on file, an arrival time because the cleaner has to be finished before the guest walks in. Pre-check-in collects those before the stay, from a link the guest opens on their phone — no app, no account.

You choose what each property asks for. Every field — licence plate, photo ID, phone, arrival time, guest names and birthdates, reason for stay, notes — is set per listing to required, optional, or off. A downtown condo with a parking garage and a strict HOA can require the plate and the ID; a cabin with a driveway can ask for neither. Nothing is collected because the form happens to have a box for it.

Government IDs are treated as the sensitive documents they are. They are stored encrypted, never shown in a list or an export, and never handed out as a link — the image is delivered inline, so there is no URL that keeps working after you close the page. Viewing one is owner-only: managers and co-hosts working on the property cannot open it, and are not even shown whether an ID is on file.

Opening an ID takes a stated reason and, for password accounts, your password again. Every view is recorded — who looked, when, and why — in a log you can review. When you delete a guest's data or close your account, the stored images go with it.

The rest of the flow follows from what you collected: guests who opt in can be emailed the moment the unit is ready, so early check-ins stop being a negotiation. Access to all of this is governed by the permission matrix.

Permission Matrix — Decide Exactly Who Can Do What

Sharing a property means sharing real data. A co-host, a manager, or a cleaning company you bring onto AllStay.ai sees your bookings, your guests and your crew — not a sanitised copy. Until now, what each of them was allowed to do with that access was decided in dozens of separate places across the product. It is now decided in one: a permission matrix that maps every action to every role.

Roles are worked out against the thing being touched, not the person's account. A co-host acting on their own copy of a listing is its owner and has full control of it; a manager working inside your account is a manager, with exactly what that allows. The matrix covers listings, bookings and pricing, crew messaging, the guest inbox, jobs and payouts, todos, checklists and templates.

Your AI assistant is held to the same matrix. When someone who manages your properties asks the assistant to make a change inside your account, the assistant checks the same rules the dashboard would — so asking the AI is never a way around a restriction you have set.

Sensitive guest data stays narrower still. A government ID collected at pre-check-in is visible only to the property owner — never to a manager, never to a co-host, and never as a shareable link. Every view requires a stated reason and is written to an access log that you can review.

Defaults are set so owners keep everything and managers get day-to-day operations without the powers that change who has access — they cannot delete your listing, invite other people to it, or disconnect a sync channel. If your arrangement needs something tightened or loosened, we can adjust it per action and per role. <a href="/news#pre-check-in" style="color:#2c3e50;font-weight:600;">Read about pre-check-in</a> to see what guest data this governs.

Damage Protection on Direct Bookings — Powered by Truvi

Hosts who accept direct bookings on AllStay.ai can now offer guest-funded damage protection through Truvi Screen & Protect. Coverage is bound to the confirmed reservation, activates the moment the guest pays, and runs for every night of the stay — no separate sign-up, no host-paid premium, no chasing security deposits.

How it works: when a guest accepts a quote with protection enabled, a per-night protection line is added to their booking total. As soon as Stripe confirms the payment, AllStay submits the reservation to Truvi for screening. The host sees one of four outcomes on the booking card:

• Fully protected — Truvi covers eligible accidental damage for the entire stay.
• Limited protection — coverage is in force with a noted constraint (Truvi explains why).
• Not covered — screening declined; the protection line is automatically refunded to the guest.
• Coverage check pending — transient; AllStay retries on its own.

If something does go wrong during the stay, the host files the resolution directly with Truvi from the booking screen — no AllStay middleman, no paperwork shuffle. Truvi reviews the claim against their Screen & Protect terms and settles eligible accidental damage with the host.

Turn it on per listing under Direct Booking → Protection. The per-night line item shows up on every new direct-booking quote you send; existing reservations are unaffected.

AllStay.ai Now Live in the Hospitable Marketplace

AllStay.ai is now featured in the official Hospitable Marketplace under Operations and Guest communication. Hospitable customers can discover AllStay.ai and connect their account in just a few clicks — no API tokens, no manual setup.

The marketplace listing is the customer-facing companion to our Hospitable integration approval earlier this year. Properties and listings, calendar (pricing, availability, minimum night stay), reservation notifications, and guest messaging all flow through a single OAuth connection.

Find us here: my.hospitable.com/integrations/allstay-ai

Checklists — Make Sure Cleaners Actually Did the Work

Build a named, multi-step checklist (e.g. Standard cleaning, Deep clean) and send the whole chain to a cleaner with one click. Each step waits for the cleaner to provide evidence — a confirmation tap, a photo, a video, or a typed note — before the next step shows up in their messages.

No more guessing whether the trash got taken out, the linens were swapped, or the hot tub was actually drained. Every step lands in the chat thread with timestamps and media attached, so you have a record of what happened on every turnover.

Find it in Advanced → Checklists. Create one, add your steps, set the action required per step (confirm / photo / video / note), and fire it from any crew chat via the split-send menu next to the Send button.

Direct Booking Is Here — Your Own Booking Site, No OTA Fees

AllStay.ai now lets you accept direct bookings through your own branded booking site — no OTA commissions, no middleman. Each host gets a private booking site with their listings, photos, availability calendar with per-night pricing, and a built-in booking form with Stripe payments. Hosts share the link directly with returning and referral guests.

Guests can browse your properties, pick dates, see a real-time price breakdown (nightly rates + fees + taxes), and request to book — all without leaving your site. You review each request in your AllStay inbox, accept or decline, and the guest pays securely via Stripe. Confirmation emails, manage-booking links, and cancellation flows are all handled automatically.

What’s included:

• Custom pages (About, Contact, FAQ) with a block-based editor + live preview
• Hero images with blur-up loading for fast page paint
• Share button (copy link, email with listing preview, native share on mobile)
• Per-night pricing synced from Hospitable or OwnerRez
• Secure payments via Stripe — guests pay directly, you get paid. Just 2% platform fee
• Contact form submissions delivered to your dashboard inbox + email
• Embeddable widget for your own website via iframe
• QR flyer generator for in-property marketing

AllStay.ai Partners with OwnerRez

We are excited to announce our official partnership with OwnerRez. Experience the difference of “Elite.” OwnerRez is internationally recognized as a leader in the vacation rental industry for channel management, CRM, PM, accounting, messaging, and websites. Integrate with all major vacation rental channels to seamlessly sync availability, rates, rules, and listing content. Get your own modern fast website, process payments directly, manage inquiries, communication, and guest checkout with e-sign renter agreements.

With this partnership, AllStay.ai hosts using OwnerRez can connect their accounts for real-time booking synchronization, richer booking details, and automated calendar updates — replacing traditional iCal imports with a direct API connection. Connect your OwnerRez account in Settings to get started.

AllStay.ai Host App Now Available on Android

We are excited to announce that the AllStay.ai host app is now available on Google Play. Android users can now manage their short-term rental properties on the go — with full access to bookings, job scheduling, AI-powered chat, crew coordination, and real-time notifications.

The host app brings the complete AllStay.ai dashboard experience to your pocket. View your calendar, assign cleaners, track payments, and communicate with your team — all from your Android device.

AllStay Crew App Now Available on iOS and Android

We are thrilled to announce that the AllStay Crew app is now live on both the App Store and Google Play. Cleaning crew and staff can now manage their jobs, communicate with hosts, and track payments — all from a dedicated mobile app.

Key features include a weekly job calendar with one-tap confirmations, real-time chat with hosts (with photo and video support), a full payment history with earnings breakdown, and iCal calendar subscription so cleaning schedules show up right in your phone's calendar app.

Hosts can invite their crew from the AllStay.ai dashboard — crew members receive an invite link, create an account, and are ready to go in under a minute.

AllStay.ai Approved as Hospitable Integration Partner

We are excited to announce that AllStay.ai has been officially approved as an integration partner by Hospitable. This partnership enables a direct API connection for seamless booking synchronization, replacing traditional iCal imports with real-time data feeds.

Hosts using Hospitable can now connect their accounts in Settings to enjoy faster sync, richer booking details, and more reliable calendar updates across all their listings.

AllStay.ai Founded

Daniel Kang left his role in tech to fully dedicate himself to building AllStay.ai — a platform designed to streamline short-term rental operations for hosts. Born from years of firsthand hosting experience managing 13 short-term rentals, AllStay.ai aims to simplify the daily complexity of running rentals with AI-powered automation, smart scheduling, and seamless team coordination.

MyBnb iOS App Launched

The journey began with MyBnb — an iOS app built for vacation rental hosts to manage cleaning operations using iCal calendar sync. What started as a simple tool to coordinate turnovers laid the foundation for what would eventually become AllStay.ai.

Where It All Began — First Rental

Daniel launched his very first short-term rental in Renton, Washington. A 2-bedroom home that would go on to earn a 4.92-star rating across 136 reviews and top-rated host recognition. The hands-on experience of managing this property — coordinating cleanings, handling guest communication, and juggling turnovers — planted the seed for what would become AllStay.ai.